Where We Ship
Bonencia currently ships to the United States, United Kingdom, and Canada, with free standard shipping on every order to these destinations. We don’t ship outside these three countries at this time — if that changes, this page will be updated immediately.
We do not deliver to APO, FPO, or P.O. Box addresses.
Delivery Timeline
Stage | Time |
|---|---|
Order cutoff | 1:00 PM (GMT-08:00) Pacific Standard Time |
Handling time | 3–4 business days |
Transit time | 7–8 business days |
Total estimated delivery | 10–12 business days |
Orders placed after the daily cutoff are processed the next business day. Orders are packed, inspected, and dispatched through our courier partners: DHL, FedEx, and UPS.
Order Tracking
As soon as your order is dispatched, you’ll receive a tracking number by email. You can use it directly with the courier to follow your parcel from our facility to your door.
Signature on Delivery
For the security of higher-value items, a signature may be required at the time of delivery.
Possible Delays
While we aim to hit our stated delivery window every time, delays can occasionally happen due to:
- Severe weather or natural disasters
- Courier operational disruptions
- Public holidays
- Incorrect or incomplete address details provided at checkout
- Rare global disruptions (e.g. large-scale courier strikes)
If your order is running late, contact us at info@bonencia.com and we’ll look into it with the courier directly.
Before You Order
- Double-check your shipping address at checkout — once an order has been dispatched, we’re unable to change the delivery address, and you’d need to contact the courier directly.
- If you need to update your address before dispatch, email us as soon as possible and we’ll make the change if the order hasn’t shipped yet.