We currently ship to the United States, United Kingdom, and Canada, with free standard shipping to all three. We don't ship outside these countries at the moment.
How long does delivery take?
Orders take 10–12 business days in total — this includes 3–4 business days of handling and 7–8 business days in transit via DHL, FedEx, or UPS.
When will I get my tracking number?
s soon as your order is dispatched, you'll receive a tracking number by email so you can follow it the whole way to your door.
What payment methods do you accept?
We accept major debit and credit cards and PayPal. We don't accept cash on delivery or e-cheques.
Can I return an item if I just don't like it?
Yes. We offer a genuine 30-day easy return — you don't need a specific reason. The item just needs to be unworn, unused, and in its original condition and packaging. See our full Return and Refund Policy for details.
Is there a restocking fee?
No. There is no restocking fee on any return, for any reason.
Who pays for return shipping?
It depends on the reason for the return:
- If you're returning an item for any other reason (e.g. you'd prefer a different size or simply changed your mind), you cover the return shipping cost using a trackable courier.
- If the return is because of our mistake the item arrived damaged, defective, or different from what you ordered, we cover the return shipping in full, at no cost to you.
Either way, we never add any extra fees on top of this.
How long does a refund take?
Once we receive your returned item, we inspect and approve it within 3 business days, then issue the refund immediately to your original payment method. Your bank may take a further 3–7 business days to show the funds, depending on your provider.
Can I cancel my order?
Yes, if it's within 24 hours of placing it, you'll get a full refund, no fee. After 24 hours, the order is already in processing and can't be cancelled, but you can return it under our standard 30-day policy once it arrives.
What if my order arrives damaged or wrong?
Email us at info@bonencia.com with photos and your order number within 30 days of delivery. We'll sort out a replacement or refund at no cost to you including return shipping, which we cover in full since the fault is on our end.
I'm not sure about my size, what should I do?
Check the detailed size chart on each product page. If you're still unsure, email us and our team will help you pick the right fit before you order.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order hasn't shipped yet, we can update it. Once it's dispatched, we're unable to make changes and you'd need to contact the courier directly.
Do you ship to P.O. Boxes or military addresses (APO/FPO)?
No, we're currently unable to deliver to these address types.