This Privacy Policy explains how Bonencia, a trading brand operated by Polar Stitch Ltd, a company registered in the United Kingdom, collects, uses, and protects your personal information when you visit or shop on bonencia.com.
Bonencia’s customer operations and order fulfillment are handled from the United States, where orders are fulfilled and shipped from our US warehouse.
Information We Collect
- Order information: name, shipping and billing address, email, phone number, and order history.
- Payment information: processed directly by our secure payment providers, such as card networks. We do not store your full card details on our servers.
- Account information: if you create an account, your email, password, and saved addresses.
- Browsing information: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
- Communications: any information you share with us via email or our contact form when reaching out to customer support.
How We Use Your Information
We use the information above to:
- Process, ship, and provide support for your orders
- Send order confirmations, shipping updates, and customer service replies
- Improve our website, products, and customer experience
- Send promotional emails, only if you have opted in — you can unsubscribe at any time using the link in any marketing email
- Detect and prevent fraud or misuse of our website
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site.
You can disable cookies through your browser settings, although some features of the site may not work as intended without them.
How We Share Information
We do not sell your personal information.
We share information only with:
- Payment processors, to complete your transaction securely
- Shipping carriers, including DHL, FedEx, and UPS, to deliver your order
- Service providers who help us run the website, email, or customer support systems, subject to appropriate confidentiality obligations
- Authorities, only if required by law
Data Retention
We retain your order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes.
You can request deletion of your account data at any time, subject to information we are legally required to keep.
Your Rights
Depending on where you live, including under UK GDPR, EU GDPR, and applicable US state privacy laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, email info@bonencia.com and we will respond to valid privacy requests within the timeframe required by applicable law.
Children’s Privacy
Bonencia is not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
The “Last Updated” date at the top of this page will reflect the most recent version.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at info@bonencia.com.
Company: Polar Stitch Ltd
Trading Brand: Bonencia
Registered Office:
Suite C249, 4–6 Greatorex Street
London, E1 5NF
United Kingdom
US Warehouse & Customer Support:
1515 20th St
Bakersfield, CA 93301
United States
Email: info@bonencia.com
US Phone: +1 661 580 1130
UK Phone: +44 745 475 5487
This Privacy Policy is provided by Polar Stitch Ltd, the UK registered company operating the Bonencia brand.