30 Days Easy Return Window

We offer a 30-day easy return window. Customers can request an exchange or return within 30 days of receiving the product by contacting our support team at info@bonencia.com.

Note:

• Items must be unused and in original condition.
• Returns are not accepted after 30 days of delivery.
• Multiple identical item orders are non-returnable.
• Change of mind returns are not accepted.
• Return shipping cost will be borne by the customer.
• All returns are subject to inspection before processing.

Refund Policy:

You will get your refund to your original payment method within 3 business days.

All the instruction and notification will be sent via email.

Order Cancellation

Full Refund: If you made cancellation request within 24 hours of order you will get a full refund.

Partial Refund: If you made cancellation request after 24 hours but within 3 days before shipping, you will get refund with 30% deduction.

No Cancellation: No cancellation request will be accepted after 3 days of order.

Exchange Policy:

• The products must be in their original condition for the exchange.
• Shipping cost will be bear by the customers.
• You will get the replacement of product within 15 days of receiving the returned product.

Return and Exchange Procedure:

Product pictures should be clear, so take clear picture and sent us via email.

• Draft simple and concise email describing the issue.
• Attach pictures of the product to the email.
• Send email to info@bonencia.com
• Customer support will be responded within 24 hours.
• By using a trackable courier, send the parcel to the mentioned address.
• Share your tracking ID/number with customer support.
• Processing and inspection take place.
• Process will be completed within 3 business days by accounts department.

Restocking Fees

There is no restocking fees.