Business Hours: Monday to Friday, 8AM – 5PM
30 Days Easy Return Window
We have 30 days easy return window for our customers. Customers can easily exchange or return products within 30 days of receiving the product.
Order Cancellation
Full Refund: If you made cancellation request within 24 hours of order you will get a full refund.
Partial Refund: If you made cancellation request after 24 hours but within 3 days before shipping, you will get refund with 30% deduction.
No Cancellation: No cancellation request will be accepted after 3 days of order confirmation.
Refund Policy:
You will get your refund to your original payment method within 3 business days.
All the instruction and notification will be sent via email.
Exchange Policy:
Return Policy:
Return and Exchange Procedure:
Product pictures should be clear, so take clear picture and sent us via email.
Restocking Fees
Customers will be responsible for return shipping costs and a 10% restocking fee at Bonencia.
You Can Contact Us:
Business Name: Bonencia
Physical Address: 9400 Normandie Ave #14, Los Angeles, CA 90044, United States
Business Email: info@bonencia.com
Business Phone: +1 818 278 0529