This Privacy Policy explains how Bonencia (operated by Polar Stitch LTD, “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or shop on bonencia.com.
Information We Collect
- Order information: name, shipping and billing address, email, phone number, and order history.
- Payment information: processed directly by our secure payment providers (e.g. card networks, PayPal). We do not store your full card details on our servers.
- Account information: if you create an account, your email, password (encrypted), and saved addresses.
- Browsing information: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
- Communications: any information you share with us via email or our contact form when reaching out to customer support.
How We Use Your Information
We use the information above to:
- Process, ship, and provide support for your orders
- Send order confirmations, shipping updates, and customer service replies
- Improve our website, products, and customer experience
- Send promotional emails, only if you’ve opted in — you can unsubscribe at any time using the link in any marketing email
- Detect and prevent fraud or misuse of our website
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not work as intended without them.
How We Share Information
We do not sell your personal information. We share information only with:
- Payment processors, to complete your transaction securely
- Shipping carriers (DHL, FedEx, UPS), to deliver your order
- Service providers who help us run the website, email, or customer support systems, under confidentiality obligations
- Authorities, only if required by law
Data Retention
We retain your order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes. You can request deletion of your account data at any time, subject to what we’re legally required to keep.
Your Rights
Depending on where you live (including under UK GDPR, EU GDPR, and applicable US state privacy laws), you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, email info@bonencia.com and we’ll respond within 30 days.
Children’s Privacy
Bonencia is not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will always reflect the most recent version.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, reach out any time.
- Business Name: Polar Stitch LTD (trading as Bonencia)
- Address: Suite C249, 4 – 6, Greatorex Street, London, E1 5NF, United Kingdom
- Business Email: info@bonencia.com
- Phone Number: +44 7454755487