At Bonencia, we aim to provide a reliable and straightforward shipping experience for our customers in the United States, United Kingdom, and Canada.
Bonencia is a trading brand of Polar Stitch Ltd, a company registered in the United Kingdom. Orders placed through Bonencia are fulfilled and shipped from our warehouse in the United States.
Where We Ship
Bonencia currently ships to:
- United States
- United Kingdom
- Canada
We currently offer free standard shipping to these destinations.
At this time, we do not ship outside the United States, United Kingdom, and Canada.
We do not deliver to APO, FPO, or P.O. Box addresses.
Fulfillment Location:
Bonencia is a trading brand of Polar Stitch Ltd, a company registered in the United Kingdom.
Orders placed through Bonencia are fulfilled, packed, and shipped from our warehouse in the United States.
Delivery Timeline
Our current estimated delivery timeline is:
| Shipping Stage | Estimated Time |
|---|---|
| Order cutoff | 1:00 PM Pacific Time (PT) |
| Handling time | 3–4 business days |
| Transit time | 7–8 business days |
| Total estimated delivery | 10–12 business days |
Orders placed after the daily cutoff time are processed on the next business day.
Orders are packed, inspected, and dispatched through our shipping and courier partners, including DHL, FedEx, and UPS.
Please note that delivery times are estimates and may vary depending on the destination, courier operations, weather, public holidays, or other circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided in your email to follow your package through the applicable courier.
Please allow some time for tracking information to become active after the package has been handed over to the courier.
Signature on Delivery
For certain higher-value orders, a signature may be required upon delivery.
If a signature is required, the courier will request it at the time of delivery.
Possible Shipping Delay
Although we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather or natural disasters
- Courier operational disruptions
- Public holidays
- Incorrect or incomplete delivery information
- Customs or import processing
- Unexpected transportation delays
- Large-scale courier disruptions or strikes
If your order is delayed beyond the expected delivery timeframe, please contact us at info@bonencia.com. We will review the tracking information and assist you where possible.
Before You Place Order
Please carefully review your shipping information before completing your purchase.
If you need to change your delivery address before your order has been dispatched, contact us as soon as possible at info@bonencia.com.
We will make the requested change where possible if your order has not yet been shipped.
Once an order has been dispatched, we may be unable to change the delivery address. In such cases, you may need to contact the relevant courier directly.
Customers are responsible for providing accurate and complete shipping information at checkout.
Custom Duties and Texas
Orders shipped internationally, including orders delivered to the United Kingdom or Canada, may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Any such charges, where applicable, are determined by the destination country’s authorities and may be the responsibility of the customer.
Bonencia does not control customs policies or the amount of duties or taxes imposed by individual countries.
Lost, Missing, Or Delivered Packages
If your package appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If the tracking information shows that your package has been delivered but you have not received it, please check with household members, neighbors, building management, or the delivery location where applicable.
If you are still unable to locate your package, please contact us at:
Please provide your order number and tracking information so that we can investigate the matter with the relevant courier.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We recommend keeping the original packaging and taking clear photographs of the package and the damaged product.
Please email the photographs along with your order number to info@bonencia.com so our customer support team can review your case.
Shipping Cost
Bonencia currently provides free standard shipping to customers in the United States, United Kingdom, and Canada.
Returns & Refunds
For information about returns, exchanges, refunds, and eligibility requirements, please refer to our Return & Refund Policy.
Our current return policy provides a 30-day return window, subject to the terms, conditions, and exclusions stated in our Return & Refund Policy.
Company Information
Bonencia is a trading brand of Polar Stitch Ltd, a company registered in the United Kingdom.
UK Registered Company
- Polar Stitch Ltd
Registered Office
- Suite C249, 4–6 Greatorex Street, London, E1 5NF, United Kingdom
US Warehouse & Customer Support
- Address: 1515 20th St, Bakersfield, CA 93301, United States
- Email: info@bonencia.com
- US Phone: +1 661 580 1130
- UK Phone: +44 745 475 5487
Customer Support
- 24/7 Customer Support
Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, services, or applicable requirements.
Contact Us
If you have any questions regarding your order, products, shipping, or this Shipping Policy, please contact us:
- Email: info@bonencia.com
- UK Phone: +44 745 475 5487
- US Phone: +1 661 580 1130
- Bonencia
A trading brand of Polar Stitch Ltd